Bilingual Plan Design Quality Analyst

The Group Benefits (GB) Plan Design Quality Analyst is part of the Operations Integrity Quality team. This role ensures accuracy, compliance, and consistency in new plan setups and amendments, focusing on quality assurance activities to support client service standards, regulatory requirements, and risk controls.

Responsibilities

• Perform quality reviews of system configurations and documentation completed by Plan Design Installation Administrators.
• Communicate audit findings, trends, and recommendations to Plan Design teams and leadership.
• Identify recurring issues and improvement opportunities through data analysis and trend reporting.
• Stay informed of updates to policies, procedures, systems, and regulatory requirements.
• Initiate and support process improvements to align team capabilities with current and future business needs.
• Participate in calibration sessions to ensure consistency, accuracy, and alignment acr...