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Bilingual Trainer São Paulo, São Paulo

TTEC · São Paulo, State of São Paulo, Brazil

Location
São Paulo
Job Type
Full-time
Posted
July 16, 2026

Job Description

The Bilingual Trainer will be responsible for delivering technical, behavioral, and process-related training for new hires and existing staff in a call center environment. This role acts as a learning facilitator, ensuring that agents develop the necessary skills to provide excellent customer service.

The position requires proficiency in both Portuguese and English, strong communication skills, and the ability to manage training groups effectively.

Key Responsibilities:

  • Deliver onboarding and refresher training sessions for customer service teams.
  • Facilitate training on products, policies, tools, procedures, quality, and customer experience.
  • Conduct bilingual training sessions (PT/EN) according to operational needs.
  • Administer knowledge assessments, practical simulations, and engagement activities.
  • Prepare trainee performance reports and present results to leadership.
  • Ensure training materials are continuously ...

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