Bioprocess Field Service Engineer

Eppendorf · Japan, Tokyo, Japan

Location

Japan

Job Type

Full time

Posted

June 03, 2026

Job Description

Your challenges
Service Support: Deliver comprehensive service support for Bioprocess products across the region, ensuring high levels of customer satisfaction and timely execution of service tasks
Strategy Development: Collaborate with the Head of Service to develop strategies that boost the visibility and sales of bioprocess service products, enhancing customer value.
Training: Conduct regular basic training sessions for customers and dealer/distributor engineers to ensure top-tier service capabilities.
Technical Expertise: Provide expert advice and troubleshoot technical issues related to bioreactor equipment, instrumentation, and automation in bioprocess technology products.
Liaison: Maintain coordination with US and EU headquarters to report and track issues in the Japan region, ensuring effective communication and resolution.
Communication: Oversee interactions with regional service managers, heads, and dealers concerni...
        

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