Location
Quezon City
Job Type
Full-time
Posted
July 03, 2026
Job Description
JOB DESCRIPTION Monitor daily, weekly, and monthly KPIs (AHT, QA, CSAT, productivity, accuracy, adherence). Conduct regular performance reviews and provide individualized coaching. Ensure the team consistently meets or exceeds SLA targets. Manage attendance, scheduling, and adherence to workforce requirements. Allocate workload and manage capacity to meet service demand. Oversee transaction processing, customer interactions, and escalations. Ensure compliance with company policies, financial regulations, and client requirements. Drive continuous improvement through root cause analysis and corrective actions. Conduct call/transaction audits and participate in QA...
We are currently seeking a BPO Team Lead to join our team in Quezon City, Quezon (PH-QUE), Philippines (PH).
Key Responsibilities
1. Team Performance Management
2. Operational Excellence
3. Quality & Compliance