Location
del valle centro
Job Type
Full-time
Posted
May 25, 2026
Job Description
Contact Center Trainer
Location: Del Valle Centro, Mexico City (Onsite)
About the Role:
We are looking for an energetic and experienced Contact Center Trainer to join our growing operations team in Mexico City. In this role, you will be responsible for delivering engaging training programs that prepare new hires for success and support ongoing development for our call center agents.
You will facilitate new hire classes of 10-25 agents, helping them build the skills, product knowledge, and confidence needed to deliver exceptional customer experiences. This position plays a critical role in ensuring agents are fully prepared to meet operational and client expectations.
What You’ll Do:
- Deliver interactive new hire training programs for groups of 10-25 agents
- Train agents on customer service techniques, call handling, systems, policies, and client processes
- Facilitate role plays, call simulations, and practical exercises to reinforce learning
- Evaluate tra...
Location: Del Valle Centro, Mexico City (Onsite)
About the Role:
We are looking for an energetic and experienced Contact Center Trainer to join our growing operations team in Mexico City. In this role, you will be responsible for delivering engaging training programs that prepare new hires for success and support ongoing development for our call center agents.
You will facilitate new hire classes of 10-25 agents, helping them build the skills, product knowledge, and confidence needed to deliver exceptional customer experiences. This position plays a critical role in ensuring agents are fully prepared to meet operational and client expectations.
What You’ll Do:
- Deliver interactive new hire training programs for groups of 10-25 agents
- Train agents on customer service techniques, call handling, systems, policies, and client processes
- Facilitate role plays, call simulations, and practical exercises to reinforce learning
- Evaluate tra...