Location
Honolulu
Job Type
Full-time
Posted
June 10, 2026
Job Description
TEKsystems is partnering with a leading financial institution to hire a Branch Call Support Consultant.
What You’ll Be Doing
+ Provide real-time support to branches and customers via phone
+ Handle high-volume inbound calls, including escalations
+ Investigate and resolve account and operational issues
+ Partner with internal teams to drive resolutions
+ Document interactions clearly and accurately
+ Ensure a high level of customer satisfaction with every interaction
What You Bring
+ At least 3 years of experience in a call center or banking environment
+ Strong ability to manage escalated or sensitive customer situations
+ Clear and professional communication skills
+ Comfort using multiple systems and technology tools
+ Strong organization, attention to detail, and follow-through
+ Ability to prioritize tasks and meet deadlines under pressure
+ Flexible av...
What You’ll Be Doing
+ Provide real-time support to branches and customers via phone
+ Handle high-volume inbound calls, including escalations
+ Investigate and resolve account and operational issues
+ Partner with internal teams to drive resolutions
+ Document interactions clearly and accurately
+ Ensure a high level of customer satisfaction with every interaction
What You Bring
+ At least 3 years of experience in a call center or banking environment
+ Strong ability to manage escalated or sensitive customer situations
+ Clear and professional communication skills
+ Comfort using multiple systems and technology tools
+ Strong organization, attention to detail, and follow-through
+ Ability to prioritize tasks and meet deadlines under pressure
+ Flexible av...