Broadridge Technical Support Analyst Role Toronto

Pursue a career-defining role as a Technical Support Analyst at Broadridge, ensuring optimal performance of critical business applications in asset servicing. Engage with clients and enhance your technical expertise daily. As a member of the ASTRID team, you’ll be responsible for providing Level 2 support, managing application stability, and facilitating seamless product deployments.

Your role will involve conducting root cause analyses, coordinating change management activities, and collaborating with internal teams to deliver high-quality solutions. Proactive monitoring and detailed operational documentation will be essential to your success.

Key Responsibilities

• Manage daily application support and client issue resolution
• Perform detailed root cause analysis on incidents
• Execute and validate software releases for production
• Collaborate with development and quality assurance teams
• Document processes and maintain op...