Location
muntinlupa
Job Type
Full-time
Posted
June 12, 2026
Job Description
About the job Business Analyst (Insurance)
The role of Technical Business Analyst is focused on providing resolutions to simple to moderate incidents and escalating the complex and/or high priority incidents to the senior staff, application SMEs or Vendor when needed. Helpdesk Analyst is also tasked with logging, monitoring, and prioritizing long-term fixes to various problems.
Principal Accountabilities:
- Provide support related to incidents encountered by users.
- Screens the details of the incident.
- Performs initial analysis of the incident.
- Escalates the incident to Application SME or Vendor, if needed.
- Tests workaround/resolution of the incident.
- Endorses the resolution to users for production implementation including SQL scripts if necessary.
- Secures approval of the executed workaround/resolution, if needed.
- Documents the workaround/resolution in the Knowledge Base.