Business Customer Support Senior Team Lead

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.
More about our mission and what we offer .


Job Description

Operations

Help set and report against weekly, monthly and quarterly performance targets, communicate key insights and obstacles to the teams and the broader company
Work closely with other Customer Support teams across the world, and Wise product teams to identify ways to improve experience while reducing customer contacts through product changes
Increase quality, effectiveness and efficiency within Custom...