Business Process Improvement Manager

Lead innovative process optimizing initiatives as a Business Process Improvement Manager. Enhance efficiency, implement Gen Ai automation, and align with operational strategies in a hybrid work environment.
This managerial role oversees a team of six Business Process Analysts and Consultants within the Group Benefits Operations. You will focus on analyzing current processes, developing workflow optimizations, and supporting modernization projects that drive operational excellence. Your leadership will be pivotal in enhancing service quality and strengthening compliance in financial services.
Key Responsibilities:
• Analyze current business processes to identify inefficiencies
• Develop automation and workflow optimization strategies
• Document processes to ensure compliance and scalability
• Lead cross-functional workstreams and workshops
• Define and track KPIs to measure process changes effectiveness
Requirements:
• Bachelor’s degree in Business, Engineerin...