Call Center Agent

Ticketmaster Hellas SA · Athens, Athens, Greece

Location

Athens

Job Type

Part time

Posted

June 04, 2026

Job Description

THE JOB
The call centre agent answers incoming calls from customers to complete orders/selling tickets, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Satisfying the customers' needs and at the same time maintaining the good reputation of the company are the major call center agent’s responsibilities.
WHAT YOU WILL BE DOING
Managing large amounts of inbound calls in a timely manner
Following call center “scripts” when handling different topics
Handling customer inquiries both by telephone and email
Researching required information using available resources (websites, manuals etc)
Managing and resolving customer complaints
Providing customers with information
Entering new customer data into system
Updating existing customer data in order to maintain call centre database
Processing orders
Identifying and promoting priority ...
        

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