Call Center Agent (Junior Back Office or Non-Voice Account)

Job Summary

The main responsibility of the Sales Tool Helpdesk Analyst is to provide support to sellers and the Sales team and to correctly submit B2B contracts in their CRM system. Assist sellers with compiling a product portfolio of what existing clients currently have, in order to help the seller contact the client and offer them new solutions, as the client is discontinuing old products.

Responsibilities

• Process incidents and requests submitted by users on our various platforms, including technical issues and how-to questions.
• Provide live assistance via chat support a few hours per week.
• Meet or exceed agreed service level targets with the client.

Schedule Adherence

• Attend scheduled shifts on time as assigned by staff manager; follow rest day schedule.
• Notify staff manager of planned leaves in accordance with the CGI Handbook.
• Complete Timesheet, CMPM, and MOOSE accurately and on ti...