Location
, , philippines
Job Type
Full-time
Posted
June 05, 2026
Job Description
Job Functions
- Team Leadership and Development
- Performance Management
- Quality Assurance and Process Improvement
Job Requirements
- Bachelor's degree in business administration, Management, or related field. Advanced degree preferred.
- Minimum of 5 years of progressive experience in call center management, with at least 3 years in a senior leadership role.
- Proven track record of managing multiple teams with different objectives (sales, service, support)
- Proficiency in call center management software and reporting tools.
- Strong understanding of CRM systems and their application in call center operations.
- Advanced Excel skills for data analysis and reporting
- Knowledge of workforce management and scheduling software.