Location
lambunao
Job Type
Full-time
Posted
June 06, 2026
Job Description
Manila, PH
Position Overview
We are looking for experienced call center leaders to support commercial and public sector clients. Managers in this role coach and develop a team of 5‑10 supervisors and are directly responsible for the performance of their team.
Position Responsibilities
- Lead a team of 5‑10 call center supervisors responsible for inbound and outbound representatives
- Coach and develop reports on customer service processes and best practices
- Manage metrics, performance criteria, policies and procedures to continuously improve call center productivity
- Drive a culture of accountability, continuous improvement, and personal excellence
- Direct workforce management activities and set performance goals and objectives accordingly
- Develop and maintain a strategy for ensuring customer satisfaction on all service interactions
- Provide team motivation and development to maximize s...