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Call Center Representative

Influx · brazil, brazil, Brazil

Location
brazil
Job Type
Full-time
Posted
June 06, 2026

Job Description

Candidates must be able to respond to the needs of customers and provide products/services information to customers via Inbound & Outbound calls, Emails, and Live Chat in a friendly & timely manner. Evaluate problems and complaints of the callers and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Essential Duties

  • Manage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with their issues

  • Full understanding of how to deliver a positive customer journey whilst maintaining strict call handling KPIs

  • Proactively maintaining knowledge, checking, self-educating, and implementing client updates, processes, guidelines, and policies.

  • Liaison with other departments to resolve customer issues

  • Communicate effectively and with a positive tone with peers and your manager

  • Contribute to a high...

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