Call Center Representative

Overview

Caldwell Communications Consultancy Philippines — On-site in Cebu.

Position: Customer Service Representative / Call Center Representative. Location: Cebu City, Onsite. Employment type: Full-time. Education: High School / Senior High School required (College level or graduate is a plus).

Job Description

We are looking for Customer Service Representatives / Call Center Representatives who will serve as the first point of contact for customers. You will assist customers with inquiries, provide solutions, and ensure excellent service at all times.

Key Responsibilities:

• Handle inbound customer inquiries via phone, chat, or email
• Provide accurate information about products, services, or processes
• Resolve customer concerns efficiently and professionally
• Document customer interactions and resolutions accurately
• Escalate complex issues to supervisors when necessary
• Meet quali...