Call Center Supervisor

Our client is a service-driven organization seeking an experienced Call Center Supervisor to lead a team responsible for delivering efficient, responsive, and high-quality customer support. The organization is committed to maintaining excellent service standards while continuously improving customer satisfaction.

The Role

The Call Center Supervisor will oversee the daily operations of the customer service team, ensuring service levels, quality standards, and performance objectives are consistently achieved. The successful candidate will be responsible for coaching team members, monitoring performance, and implementing initiatives that improve operational efficiency.

Responsibilities

• Supervise daily call center operations.
• Monitor team productivity and service quality metrics.
• Coach and develop Customer Service Representatives.
• Conduct regular performance reviews and feedback sessions.
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