Call Center Technical Support Representative

What We’re Looking For

Technical Support Representative – Assist customers with troubleshooting and resolving technical issues across phone, chat, and email channels.

Key Responsibilities

• Provide first‑level technical support via phone, chat, or email.
• Troubleshoot hardware, software, and connectivity issues.
• Guide customers through step‑by‑step solutions.
• Document all technical issues and resolutions in the system.
• Escalate unresolved issues to higher‑level support teams.
• Stay updated on product knowledge and technical procedures.
• Maintain high customer satisfaction through effective communication.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English and Spanish.
• Basic understanding of computer systems and troubleshooting.
• Strong analytical and problem‑solving skil...