Call-centre agent (telephonic research)

Overview

We’re looking for a driven, goal-oriented individual with a passion for delivering results and working as part of a high-performing team. This role suits someone who thrives in a dynamic environment, learns quickly, and adapts easily to changing project requirements.

At Lightstone, a Call Centre Agent plays a vital role in the research process, not just by making calls, but by engaging meaningfully with respondents to uncover valuable insights into their experiences. Success in this role depends on strong communication skills, excellent telephone etiquette, and the ability to listen actively and capture information accurately. A focus on quality and attention to detail is essential.

Responsibilities

Engage with respondents to gather accurate information and insights; ensure high-quality data capture and submission; maintain professionalism and adhere to project requirements.

Qualifications Grd 12. Matric Experience Previous working experience as a Li...