Call Centre Agent

Truly Dental has an excellent opportunity for an experienced Call Centre Agent to join our growing team in our patient centric Operations Centre in Tullamore Co Offaly.

We are currently hiring full time & part time

Duties and Responsibilities:

• Manages multiple inbound telephone calls from patients, makes appointments, and answers general questions and inquiries.
• Use computer systems to refer to existing patient information or set up new patients in the booking software. 
• Ensuring all relevant data is captured initially on each call for booking and to ensure a patient is called back should the line drop
• Receives updates from practice managers on new campaigns and improving capturing data for example 'How did you hear about us?' when marketing campaigns are run
• Managing various lists of outbound calls to reactivate.
• Ensuring all appointments are phoned and confirmed in line w...