Care Coordinator (Care Navigation)

NTUC Health · Singapore, Singapore, Singapore

Location

Singapore

Job Type

Full Time

Posted

July 21, 2026

Job Description

Job Description
As a member of the Care Navigation team, you will contribute to customer service excellence by demonstrating empathy towards seniors and their family members who contact NTUC Health, understanding their circumstances, and recommending appropriate services to meet their needs. Training will be provided to equip you with the necessary knowledge to perform your role.

You will need to:
Demonstrate a strong understanding of eldercare services that meet the needs of seniors

Attend customers' calls and email inquiries

Assess customers' customers' needs, recommend suitable services, and facilitate their enrolment and application processes

Conduct needs assessments, including observations and interviews with seniors and their families, as required

Collaborate closely with service providers to ensure timely enrolment and ongoing support for seniors' changing needs

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