Job Description
As a Channel Optimisation Analyst, you’ll be at the forefront of Customer Care technology. Putting your creative skills to use, you’ll have the opportunity to work with stakeholders to help realise their technology aspirations to help drive customer and agent experience improvements across our core platforms.
You’ll get the opportunity to design and develop solutions, uplift platform capabiltiy, experiment with new features and enhancements and be part of a diverse and supportive team. You’ll get on-the-job system and Agile training to help support your development and growth.
Forming part of the Shared Services team, the Channel Optimisation Team is a small team focused on building out and enhancing platform capability. You’ll be one of 4 team members (including the Channel Optimisation Leader) dedicated to advancing our technology capability. The team is highly motivated and passionate about improving customer experience and will provide an open, friendly and supporti...