Claims and Member Services Representative

Job Description
Insight Global is assisting a client in finding a Claims & Member Services Representative to join a growing healthcare benefits organization located in Birmingham, AL. This individual will serve as a key point of contact for members and healthcare providers, assisting with insurance claims, eligibility questions, benefit inquiries, payment status, and portal support.

This is a fast-paced, customer-focused role that requires strong communication skills, the ability to manage a high volume of calls and emails, and a solid understanding of healthcare insurance and claims processes.

 · Handle a high volume of inbound calls, emails, and other correspondence from members and healthcare providers.
 · Assist members with benefit inquiries, claims questions, reimbursement requests, and portal-related issues.
 · Support providers with claim status requests, payment inquiries, eligibility verification, and benefits information.
 · Research and resolve...