Location
bogotá
Job Type
Full-time
Posted
May 29, 2026
Job Description
Responsibilities
- Deliver high-value customer service to Visa clients and staff to exceed expectations and advocate for clients.
- Collaborate proactively with Clients to identify efficiencies, customer impacts, and required actions, maintaining communication through completion.
- Advocate for Visa Clients to internal stakeholders including Client Success Managers, Sales, Product, Systems, Risk, and Legal teams.
- Lead complex cross-functional initiatives between clients and internal teams.
- Coordinate resources to achieve Visa and client goals.
- Resolve client inquiries promptly and maintain updated support documentation.
- Build strong relationships with key clients and stakeholders.
- Represent clients within Visa to prioritize enhancements.
- Identify operational improvements to boost service quality and efficiency.
- Report project accomplishments to senior management.
- Act as a...