Client Care Representative I

Sun Life · Taguig, Metro Manila, Philippines

Location

Taguig

Job Type

Full-time

Posted

May 26, 2026

Job Description

Job Description
 :Job description
To support new business from Full Scope RMS.
Preferred skills
Fluency in English speaking and writing
Ability to handle 3 concurrent chats with customers
Very good written communication skills
Writing speed of 25 words per minute with an accuracy of 95%
Qualifications
Completed at least 2 years in college
Maximum overall experience is 5-6 years
Minimum call center experience is of 1 year (inbound)
Maximum call center experience of 4 years
Responsibilities 
Support and take ownership of member inquiries and requests through inbound telephone calls. Some inquiries may require research and outbound follow-up.
Effectively listen to members and determine the best course of action.
Empathetically assist the member through the claims process.
Achieve productivity, scheduled ad...
        

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