Client Contact Centre Administrator

Skills:
•Good written and verbal communication skills
•Good negotiation skills and effective in dealing with customers and meeting their
expectations
•Ability to apply administration principals and work with detail and with a high level of
accuracy
•Intermediary MS Office, especially Excel, Word and Microsoft Outlook skills
•Individual life policy administration knowledge and experience
•Medical Aid understanding and servicing experience
•2 years proven client service/call centre experience.
•Good time management
•Proactive and creative in resolving queries
•Good use of initiative
•Ability to understand the bigger client or claim picture and the impact your interaction with the client can have on the business
•Planning and organising
•Works well in a team and independently
•Ability to cope with pressure and setbacks
•Ability to work independently

Attitude:
•Ability to work well under pressure
•Commitme...