Client experience administrator

Claremont, Cape Town, South Africa | Posted on 07/07/2026

The Client Experience Administratorwill process individual and corporate client registrations and serve as a key point of contact throughout the client lifecycle. The successful candidate will be responsible for identifying client requirements, supporting first-time clients through the sign-up process, and assisting existing clients with new functionalities and queries. The Client Experience Administrator will act as a stabilising force within the team, taking ownership of complex or sensitive matters, ensuring appropriate allocation of cases, and intervening proactively to resolve issues before they impact the client experience.

This role requires a keen compliance mindset, operating in accordance with the FICA Act to mitigate the risk of money laundering and terrorist financing. The ideal candidate will demonstrate excellent interpersonal skills, impeccable written and oral communication, and an unwavering...