Client Manager

Critical Tasks And Expected Contributions/Results Key contact to intermediaries and large clients for defined experience rated book of business. Engage and build strong relationships with intermediaries and/or clients. Pro-actively manage and successfully negotiate profitable renewal retention of defined experience-rated and portfolio-rated book of business. Provide consistent and quality support intermediaries and/or clients by answering queries, and collaborating with internal stakeholders to resolve services issues promptly. Lead employee communication meetings (English) as required by intermediaries and clients. Prepare customized claims analytical reports for large experience-rated clients. Organize and plan process trainings for key brokers as needed Identify areas of process improvement and collaborate with respective stakeholder functions in executing changes. Manage ad-hoc assignments as required.
Key Challenges/Anticipated Changes In Environment Ability to foster collabora...