Job Description
POSITION SUMMARY:
The Client Operations Program Specialist position is a customer-focused position responsible for customer satisfaction by providing responsive service that enhances the overall FXO products and services offering. The position is a key contact point between major customer accounts that require specific and/or unique workflows in order to do business with FedEx Office. This position will work with proprietary FedEx Office and or customer-based systems in order to facilitate services provided to assigned customers. This position will partner with internal teams and closely work with end customers and be an expert in FedEx Office capabilities, systems, and processes by providing senior level customer support and communications throughout the life cycle of the services for the assigned customers.
“The desired location for this position would be Richmond, VA or McLean, VA Employees will be required to work at the FedEx location five days a week.”