Client Services Manager in Customer Success

Elevate customer interactions as a Client Services Manager in the manufacturing industry. Oversee your team's performance and drive exceptional service delivery in a remote setting.

We are seeking a Client Services Manager with a bachelor's degree and substantial experience in client service. You will oversee a dedicated team, ensuring compliance with service quality standards while creating vital guidelines. Your role involves training new hires, organizing schedules, and performing performance evaluations for team progression.

Key Responsibilities: • Build infrastructure and standard operating procedures for client services • Create guidelines to enhance service quality across the team • Hire, train, and mentor entry-level client service representatives • Prepare and analyze monthly performance reports for management • Review customer correspondence and monitor call quality

Requirements: • Bachelor's degree in business or related field • Five years of clien...