Client Services Manager

The Client Services Manager (CSM) is the primary owner of the client relationship and is accountable for client retention, satisfaction, and commercial health across their assigned portfolio. The CSM ensures clients achieve their intended outcomes through Booths managed solutions while protecting and improving gross margin performance, operational alignment, and long-term partnership growth. The CSM serves as the clients strategic partner and Booths internal advocate, ensuring alignment between client expectations, operational delivery, and commercial objectives. Core Accountability Areas: Client Relationship Ownership Maintain trusted, executive-level client relationships Act as the primary escalation point for all client concerns Conduct regular client check-ins and business reviews Ensure clear alignment of expectations, scope, and service delivery Drive long-term client retention and partnership strength Client Engagement Score (CES) Ownership Maintain and regularly update CES trac...