Location
Shrewsbury
Job Type
full-time
Posted
June 09, 2026
Job Description
Job Description
The role of Client Services Manager is important to us. You will work closely with named Account Managers (AM) to support their clients with day-to-day requests regarding their mobile phones, networks and Telecoms. You'll be a natural communicator who thrives on engaging with customers - helping to resolve issues, discuss new products and find opportunities to add value.
We would love to welcome you to our Shrewsbury office, working hours of Monday to Friday 8:30am – 5:00pm or 9:00am – 5:30pm.
Your responsibilities day to day will be:
- Process resigns and new connection orders for your named accounts.
- Attend monthly/quarterly service review meetings with AM where required (either F2F or on Teams).
- Ensure phone answering takes priority and is answered in line with company guidelines (3 rings).
- Reporting and taking full ownership of any reports carried out.
- Log all relevant queries on CRM ...