Job Description
ABOUT THIS POSITION
A Waystar Client Success Manager (CSM) must effectively deliver and advise on best practice workflow and provide proactive service that measurably simplify and unify our clients’ revenue cycle.
WHAT YOU'LL DO
Serve as an operational point-of-contact, advocate, problem solver, and trusted advisor for defined set of clientsPartner with clients to proactively improve client health and satisfaction by monitoring key metrics (performance, level of adoption, satisfaction, etc.) and develop strong relationships to uncover expansion opportunitiesEffective demonstration of Waystar’s value proposition with key influencers and decision makers to include but not limited to client’s Directors and ManagersEstablish a metrics framework based on Waystar best practice to measure, monitor, and communicate total value delivered through use of Waystar technologyWork cross-functionally with Waystar Support, Solution Adopti...