Client Success Manager(SaaS) - 12+ Years Experience (Customer Success | Technical Support | PM) - Vadodara Only

About the Role

As a Customer Service Manager, you will be responsible for managing customer projects and

providing exceptional service to our customers. You will oversee the coordination of internal teams

to complete projects within a specified time-frame and ensure customer satisfaction. In addition,

you will be responsible for providing technical support, training, and problem resolution for our

customers.

Responsibilities

• Manage end-to-end customer projects from Discovery through successful implementation.
• Coordinate with customers and internal teams to ensure timely project completion.
• Lead the Customer Support and Data teams to achieve operational excellence.
• Resolve customer escalations and ensure high customer satisfaction.
• Plan, organize, and deliver customer training programs.
• Maintain customer service records, support tickets, an...