Client Support Associate (Primary Markets)

Client Support Associate (Primary Markets)

The Primary Markets Group APAC Client Support team is responsible for supporting our clients' workflows and creating a strong rapport with them. The team focuses on answering client questions about our platforms and partners with product, development and other teams across the organization to resolve any issues.

We are looking for a motivated Client Support Associate to join the team in Kuala Lumpur. You will interact with clients in the APAC region daily via email and phone to help them have a successful experience with our platforms. You will also partner with other S&P Global business lines to support the regional operating model and local client base.

Responsibilities

• Resolving clients’ inbound queries
• Providing product trainings
• Supporting sales with client demos
• Performing product testing
• Liaising between clients and product teams (providing feedba...