Location
Durham
Job Type
Full-time
Posted
June 05, 2026
Job Description
**Customer Service Manager, Laboratory Software**
**Central Time Zone or Eastern Time Zone**
**Daytime hours, typically 8:00am-5:00pm**
As a **Customer Service Manager, Laboratory Software** you will leverage your deep clinical workflow expertise to champion healthcare technology adoption, strengthen client partnerships, resolve technical challenges, and collaborate closely with the sales and support teams.
**Job Responsibilities**
+ Partner with sales to deliver clinical and technical demonstrations of Labcorp software products and provide ongoing guidance to internal teams and customers.
+ Collaborate with sales and other internal stakeholders to define, document and refine clinical workflows, incorporating Labcorp software solutions and other support tools.
+ Monitor and analyze client metrics and feedback to identify optimization opportunities and maximize customer success with software and genomic testing solutions.
+ Captur...
**Central Time Zone or Eastern Time Zone**
**Daytime hours, typically 8:00am-5:00pm**
As a **Customer Service Manager, Laboratory Software** you will leverage your deep clinical workflow expertise to champion healthcare technology adoption, strengthen client partnerships, resolve technical challenges, and collaborate closely with the sales and support teams.
**Job Responsibilities**
+ Partner with sales to deliver clinical and technical demonstrations of Labcorp software products and provide ongoing guidance to internal teams and customers.
+ Collaborate with sales and other internal stakeholders to define, document and refine clinical workflows, incorporating Labcorp software solutions and other support tools.
+ Monitor and analyze client metrics and feedback to identify optimization opportunities and maximize customer success with software and genomic testing solutions.
+ Captur...