Job Description
**We help the world run better****About the team**:Our team consists of +25 talented professionals, working globally across Mexico and India.We pride ourselves on having a diverse team with different levels of expertise, combining technical and operational delivery experts to provide comprehensive solutions.
**What you'll do**:As Operations specialist you are responsible for:- Ensuring Day to Day quality service delivery- Defining and tracking various service KPI and SLA's- De-escalating the running escalations- Working towards automating various day to day operational tasks- Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA- Handling the OnCall duty- Process improvement on the daily operational activities- Driving the projects and programs- Able to coordinate and orchestrate the work between the teams- Strong collaboration with other units within and outside ECS units**What you'll bring**:- 5+ years' work experience in Infrastructure and...