Job Description
We are seeking a Cloud Engagement Consultant to join our Cloud Hub team. In this role, you will foster clear, consistent communication between stakeholders and Cloud Operations, ensuring that all Cloud-related inquiries and service request communications are handled effectively. You will serve as the first point of contact for Cloud-related questions, maintain and enhance our AI-driven knowledge base, enhancing content discoverability, and ensuring compliance and security. In addition, you will help standardize processes and resources related to Cloud engagement and services, driving greater transparency, alignment, and ease of use for stakeholders. You will also develop user guides and training materials, implement feedback mechanisms, and support initiatives that promote adoption of new tools, processes, and services.
Key Responsibilities
- Respond to Cloud Inquiries – Serve as the pri...