Cloud Service Delivery Manager

About Our Client

The hiring company is a large organisation within the FMCG sector, recognised for its innovative approach to technology and dedicated to delivering high-quality services. The organisation operates in a fast-paced environment and is focused on leveraging technology to enhance its operation

Job Description

REQUIREMENT

* Oversee the end-to-end delivery, ensuring alignment with business requirements and regulatory requirements.

* Act as the primary point of contact for Cloud & Managed Apps domain, managing both internal teams and external partners/vendors.

* Monitor and report on service performance, ensuring upon KPIs and SLAs are met or exceeded.

* Manage Incident resolution with relevant technical teams, make sure RCA are given on time

* Manage stakeholder communication, expectations, and satisfaction regarding Cl...