Cloud Support Engineer I - Swing (West Coast)

ASM Research · Redmond, Washington, United States

Location

Redmond

Job Type

Full-time

Posted

May 30, 2026

Job Description

 
  Job Description 
 The Cloud Support Engineer will serve as a part of the incident management team in a 24x7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues. The Cloud Support Engineer will perform tasks such as:
  Roles and Responsibilities 
 Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools
 Respond to incident tickets in a 24x7 operational environment to meet SLA objectives
 Review system logs to identify and mitigate system issues
 Leverage knowledge base to help troubleshoot, identify and resolve systems issues;
 Update knowledge base troubleshooting guides and lessons learned as required
    

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