Cob And Cm Lead Analyst- Vice President

Designation - Quality Analyst Salary - Best in industry Education - Any Graduate Shift Timings - Day Shift Job Description : Randomly audit required number of calls on daily basis. Providing timely and accurate feedback to agents for improvement areas. Take corrective actions by doing data analysis to improve process efficiency. Work upon the action plans to improve Quality scores. Candidate Profile : 1-4 years experience in call auditing Skills Quality analyst in BPO/Call center. Excellent Communication Skills Multilingual are added advantage. Immediate Joiners Preferable. Job code: QA