Collection Officer (Outsource Role)

Description

Role: Collection Officer

Role Purpose:

Collection agent is responsible to perform assigned role relating to the collection of official funds from the ADIB customers in coordination with the collection team leader collection manager. His duties is to review the customers accounts and inform them by due dates of payments by phone calls fax or e-mail. This will be achieved in a manner that is consistent with ADIB customer service code of practice and in confidentiality.

Key Accountabilities of the role

• Achieving assigned business financial and non financial targets.
• Call Evaluation Scores
• Customer complaints
• Handling walking customers and addressing there queries
  

- Resolve assigned past due accounts by contacting debtors by phone and written correspondence at their mail address /residence and place of em...