Job Description
How you'll make an impact:
Incoming / Outgoing Calls: Proactively chase for payments through phone calls.
Account Management: Document and change the status of accounts, handle referrals, and transfer funds on accounts.
Payment Processing: Chase for remit for payments received and provide copy documents.
Write Off Requests: Initiate write-off requests following approval policy.
Query Identification and Escalation: Identify, resolve and escalate queries as necessary.
Cash Account Clearance: Support clearing cash accounts by transferring funds as needed.
Credit Notes: Request credit notes and coordinate with billing resources.
Refund Overpayments: Manage refunds for overpayments and credit balances.
System and Data Quality: Maintain high standards of system operation and data quality.
Reporting: Produce reports as requ...