Collection Trainer

Job Description:

• Create the Collection Team’s training work plan (including curriculum & training materials, making quiz, written tests, and roleplays); also creating the training reports to be submitted
• Ensure the training program is completed according to the timeline and requirements standardized
• Follow up on QA results to fulfill the training needs
• Analyze training results on a regular basis to be submitted to management, to find out which parts need to be improved or strengthened
• Update with any new banking products
• Validate SOP flow process
• Responsible for Agent's KPI including performance monitoring and coaching
• Automate training process utilizing AI

Requirements:

• Minimum Bachelor’s degree graduate
• Minimum 3 years of experience as Collection/Asset Recovery Training
• Great public speaking is a required skill
• Understands r...