Collections Performance Lead | Multi-Team Operations

Cognizant is hiring for a supervisory role in Cebu City, focusing on end-to-end collections management. The ideal candidate should have at least 7 years of BPO experience, with a minimum of 5 years in collections or financial services. Responsibilities include managing team performance, maintaining SLAs, and leading client governance discussions. This position requires excellent team management skills and familiarity with performance analysis and continuous improvement methodologies.
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