Collections Team Lead

Preferred Experience Range

• 5 to 7 years of experience in Contact Centre & in B-2-B Collections Environment.
• Experience in a Team Leading role in Collections portfolio

Location

Pampanga - Phillipines

Shift Timings

Mon to Sun, 24x7 – 5 Days working; Rotational Shifts and Week offs. Should be open to work on any shifts (Night Shifts) as per business and client requirements. Work as per TCS working policy.

Domain and Primary Requirement  Understanding of all B2B Collections KPIs & SLAs performance reports

and tools and should be able to implement the same.

 Should have experience in Collections, Disputes, deductions and Credit

Management

 Exposure; knowledge; understanding of dialer operations.

 Should have complete knowledge of O2C Cycle <...