Collections Team Lead

Description
We are looking for an experienced Collections Team Lead to help oversee daily collections operations for a growing Mortgage Servicing firm in a northwest suburb of Chicago, Illinois. This position supports departmental leadership by guiding staff, maintaining service standards, and helping ensure regulatory expectations and internal performance goals are consistently achieved. The ideal candidate brings strong mortgage collections knowledge, confidence in handling escalated delinquency matters, and a hands-on approach to coaching, reporting, and workflow coordination.


Responsibilities:

• Guide and support collectors through daily operations, offering direction on complex account issues and serving as a resource for challenging borrower situations.

• Monitor individual and team performance through call reviews, side-by-side coaching, and ongoing feedback to strengthen quality, productivity, and accuracy.

• Assist with training in...