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Complaints Handler

Time Appointments · Ipswich, England, United Kingdom

Location
Ipswich
Job Type
Permanent
Posted
May 29, 2026

Job Description

Our client, a global leader within the financial services industry, is currently recruiting for a Complaints Handler to join their team in Ipswich. This is a fantastic opportunity to join a company that pride themselves on providing a dedicated and trusted service to their clients.

The main focus of the role will be to resolve complaints in line with the companies complaint handling policy. You will deal with all complaints professionally and pro-actively and engage with customers to resolve at the earliest opportunity.

Key Duties:

  • Pro-actively engage with customers to understand the reasons for the dissatisfaction and resolve the complaints via telephone calls, emails and letters.
  • Pro-actively engage with the Operations team and oversee summary resolution complaints and handover.
  • Ensure information relating to borrowers and their loans is current and accurately recorded on the systems.
  • Ensure that all complaints have been fu...

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