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Complaints Manager

Taleo Consulting · Brussels, Brussels, Belgium

Location
Brussels
Job Type
Full-time
Posted
June 06, 2026

Job Description

Mission.

We are looking for a results-driven and stress-resistant professional to join our dynamic team as a Complaints Manager. In this role, you will be responsible for managing your own portfolio of customer complaints from start to finish. You will analyze and evaluate complaint files and collaborate closely with internal departments within the bank to deliver solutions aligned with Belfius’ strategy and policies.


Key Responsibilities

  • Manage a portfolio of complaints end-to-end, ensuring timely and high-quality resolution

  • Analyze, investigate, and assess complaint cases related to payment services, cards, and fraud

  • Communicate effectively with internal stakeholders and other departments to identify and implement appropriate solutions

  • Maintain regular customer contact via email and phone, providing clear and professional communication

  • Ensure compliance with internal procedures, ...

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