Concierge Operations Manager

Stratton Amenities, a leader in delivering unparalleled front desk concierge and amenity management services, is on the lookout for a motivated and dynamic individual to enhance our team as a Regional Concierge Operations Manager for the Boston region. This role demands a strong commitment to delivering exceptional hospitality experiences, fostering lasting relationships with clients, effectively managing hospitality teams, and ensuring the delivery of premium hospitality services. Primary Responsibilities Operations Focus Oversee daily operations at multiple properties across the Boston region Hire, train, and support concierge, courtesy patrol, and porter teams Conduct regular site visits and ensure service delivery meets brand standards Build strong, long-term relationships with clients through proactive communication and support Lead performance reviews, team check-ins, and disciplinary actions when needed Handle onboarding for new team members and property startups Provide...